Delivery Policy
Order Processing and Payment
At Highmoon Home Furnitures Trading LLC, we strive to ensure that your order is processed and delivered in a timely manner. Once your payment has been successfully received in our bank account, we will begin processing your order. Please note that the delivery time may vary depending on the product type and the number of items ordered.
Delivery Timeframes
The estimated delivery time for your order will be communicated to you once the payment has been confirmed. While we aim to deliver all orders as quickly as possible, the exact timeframe can vary based on several factors:
- Product Type: Some products may require additional time for customization or manufacturing.
- Order Quantity: Large orders or bulk purchases may take longer to process and deliver.
General Delivery Estimates
- Standard Products: For standard products that do not require customization, delivery is typically within 5-10 business days after payment confirmation.
- Customized Products: For products that require customization, delivery is typically within 10-20 business days after payment confirmation.
- Bulk Orders: For large or bulk orders, delivery time will be estimated on a case-by-case basis and communicated to you upon order confirmation.
Delivery Areas
We deliver to various locations within Dubai, United Arab Emirates. If you are located outside our standard delivery areas, please contact our customer service team to discuss alternative delivery arrangements.
Delivery Charges
Delivery charges will be calculated based on the size, weight, and destination of your order. These charges will be clearly communicated to you at the time of purchase and included in the total amount payable.
Tracking Your Order
Once your order has been dispatched, we will provide you with tracking information so you can monitor the status of your delivery. You will receive regular updates on the progress of your delivery until it reaches your specified address.
Receiving Your Order
Upon delivery, please inspect the items carefully. If there are any discrepancies or issues with the delivered products, please notify our delivery personnel immediately or contact our customer service team within 24 hours of receiving your order.
Contact Information
If you have any questions or concerns regarding your delivery, please do not hesitate to contact us at:
- Email: info@highmoon.ae
- Phone: +971 438 69693
We appreciate your business and are committed to providing you with the highest quality furniture and service.
Website URL: www.highmoonofficefurniture.ae